6. LIMITED ACCESS:
7. INCIDENTAL PROVISIONS:
Livpure Smart Homes or its affiliates shall install the Product at the location of the Customer’s premises (“Premises”) upon receipt of confirmation of the order for installation from the Customer. The Customer acknowledges that up to 7 business days may be required from date of receipt of confirmation order for Engineer to install the said Unit at the Premises. Upon installation of the said Product, the 7 (seven) day Free Trial shall commence and the Customer has the right to return the said Product within the Free Trial Period by notifying Livpure Smart Homes through its registered email ID at the registered email address whereupon Livpure Smart Homes shall take custody of said Product without any hindrance or obstruction from the Customer and credit payment to Customer’s Account. The Customer is entitled to verify identity of the agent/ engineer sent by Livpure Smart Homes for installation of Unit at Premises. The Customer acknowledges that any dispute between Customer and 3rd party upon whose premises such services are availed, will not involve Livpure Smart Homes and the duty to ensure necessary permissions and dispute resolution belongs solely to Customer and the third party. Livpure Smart Homes reserve the right to charge Customer and debit Customer’s Account, if the Engineer has visited and the Installation has not taken place because: (i) any necessary permission(s)
/authorisation(s) have not been obtained or are withdrawn; or (ii) Customer or Customer’s Authorised Representative are not present at the appointed time; or (iii) Customer has failed to furnish a valid age and address photo identification as required; or (iv) of a lack of authorized third-party services and materials required for Installation; or (v) of any other force majeure event. Orders placed on Sunday and after working hours 9:00 AM to 7:00 PM will be considered under next working day order.
As the subscription plans of RO are based on monthly basis, with supply of specific units of water (in Liters) corresponding to the package purchased by the Customer upon registration, on pre-paid basis therefore the customer has to recharge immediately either on the event of reaching the maximum consumption fixed or on the expiry of month term, whichever happened earlier. Also, when we talk about our UNLIMITED Plan, there is a limit of 999 litres of water usage. This limit is applied keeping in mind that if an individual drink 4 litres of water a day, 999 litres of water per month is more than enough for a mid-sized family of eight people.
These services shall continue/ be determined earlier upon recharge of said package or upon non-recharge respectively, as provided by the terms and conditions set forth herein. If the customer has an excess requirement of the water consumption, then customer can recharge /top up the equipment/product as per the said requirement from the app of Livpure Smart Homes. The liability of the consumer to pay the monthly fees as per the agreed and subscribed plan is absolute, notwithstanding that the customer was not using the said RO or the services were suspended due to failure of customer in recharging and/or topping up of the RO.
10. CHANGE OF PLAN:
Livpure Smart Homes provide the Customer to subscribe to any one of Livpure Smart Homes service packages, for details of the service packages kindly refer to Livpure Smart Homes website www.livpuresmart.com. Customer may migrate from a particular package to any other existing package offered by Livpure Smart Homes with a request in writing by way of registered e-mail and thereupon registration to a new package, as per the relevant terms and condition prescribed by Livpure Smart Homes from time to time. In order to change the Package, Customer must have a Minimum Account Balance and be authorised to receive the Service. The requested Package will be effective within 3 working days from the date of request. Customer will be liable to pay the applicable charges for the requested Package and such charges shall be effective from the date of migration to the said Package.
11. PRICING & SECURITY DEPOSIT:
12. CUSTOMER ACCOUNT:
Unless otherwise specified by the Livpure Smart Homes, the Customer is solely responsible and liable for payment of all taxes, duties, levies and charges imposed by or under any applicable law in connection with the Service including ROs or any associated services. Taxes collected by the Livpure Smart Homes from the Customer will not be refunded under any circumstances including cancellation or termination or deactivation of the Subscription for any reasons by the Livpure Smart Homes or at a request of the Customer.
15. PAYMENT TERMS:
Livpure Smart Homes never asks for any payments in Cash. The mode of payment shall be only digital and as available on the website. All payments shall be made through banking either by online transfers and/or credit-debit card and/or any other mode, in the designated account of the Livpure Smart Homes as shall be communicated on the registered mobile number of the customer and/or displayed/notified on the website of the Livpure Smart Homes, but never in cash. All Payments due to the Livpure Smart Homes will be debited through the Customer Account including without limitation Installation Fee, Activation Fee and Reactivation Fee. Monthly Subscription Fee towards the Selected Packages will be debited through the Customer Account on a monthly basis, unless otherwise informed by the Livpure Smart Homes. Any Month-Parts will be treated as a full Month for purposes of Subscription Fee. Customer must maintain a Minimum Account Balance to ensure uninterrupted services from the Livpure Smart Homes. All payments shall be made in full by the due date. Any delay in payment beyond the due date will result in suspension or disconnection of the RO service as deemed fit by the Livpure Smart Homes. If the Customer fails to recharge his account on time or his account balance turns negative for any other reason, Livpure Smart Homes shall have the right to stop the Product to function as desired and shall also have the right to repossess the Product.